About Carver Machine Works
 

Our Vision
Our vision for CMW is that of a global market and product diversified manufacturer, re-manufacturer, contractor, and distributor of process equipment and related goods and services.

Our vision is of a company of employee owners having fun working together, trusting each other, working as a unified team of business partners meeting their individual needs and securing their future.  

Our Mission
Our mission is to provide exceptional quality new and remanufactured equipment, goods, and services to process industries throughout the world, and to partner with our customers and support them in achieving their goals by making our services available wherever and whenever they are needed. This will enable us to grow the company in terms of sales revenues and gross profits, improving the quality of life and securing the future of the employee owners and their families.

Company Background
Carver Machine Works, Inc. is an employee owned subchapter S corporation founded in 1976 by Leroy and David Carver. The Company began operations as a family owned and operated general machine shop. It grew to include several employees, primarily operating as a rebuild facility for one major local customer in the mining and chemical processing industry. The Company has since grown to more than 65 employees and continues to service that original large customer, as well as customers in the pulp and paper, pharmaceutical, chemical and tobacco industries. The company became 75% employee owned in 1996 through an ESOP plan. The remaining 25% of stocks were purchased in 1998 and the company elected to operate as an S corporation. The Company facilities are located in Washington, North Carolina and currently sales are primarily in the Eastern United States.

CMW Values
CMW's highest priority is to best meet stakeholder needs. In meeting that priority, the company’s management, and its employee owners commit to basing decisions on and operating within the guidelines of the following principles. We will:

• Do The Right Thing

• Do What We Say

• Deliver Incredible Customer Service

• Produce Quality Work

• Embrace Change

• Help Each Other

• Respect Each Individual

• Have Fun

Do the Right Thing
The goal of ours, indeed any business, is to earn a profit and generate cash. Without profits, we cannot grow and achieve our goals, without them the great game of business is over. Our dedication to our values will allow us to realize our goals; however, we will not compromise our integrity in the name of profits.

• We will conduct ourselves ethically, abiding by the principles of right and wrong that govern our conduct in our relationship with others.

• We will be fair and honest in all our dealings with our customers, suppliers, officials, the public, and each other.

• We will obey the laws and customs in the communities in which we do business.

• We will be good citizens and make positive contributions to the communities in which we do business.

Do What We Say
Because we must have credibility with our customers, our vendors, our community and each other as being dependable, we must start by setting good examples for each other, from the top down and from the bottom up.

• We will practice what we preach, walk the talk.

• We will keep our promises, meet our commitments, both internally and externally.

• We will not make promises that we know we cannot keep.

Produce Quality Work
Quality and excellence are reflected in how we build our products and provide service to our customers. By not compromising our quality, we enjoy the fruits of a reputation of producing quality and we are therefore held to higher standards.

• We will take pride in our work, our products and services.

• We will plan for quality in our products and services, setting clear and thorough specifications for each stage of our processes.

• We will pay close attention to detail.

• We will endeavor to do things right the first time.

• We will analyze the processes and procedures by which we do our jobs, correcting the root causes of problems, and continuously seeking ways to improve.

Deliver Outrageous Customer Service
Our products and services are tools for helping our customers to produce their products. We will help solve our customer’s problems by working and listening closely to them to satisfy their specific requirements. 
Service is an essential element of quality products. We will provide the best customer service in the industry. We will go the extra mile to bring solutions to our customers.

• We will work diligently and innovatively to provide uncompromising quality at fair and competitive prices.

• We will provide the same level of support to both internal and external customers.

Exceed Expectations
Exceeding the expectations of our customers, both internal and external, is the single most important factor that will affect the growth of our business. However, this is not simply something that you do, it is a business principle. Every employee must have the belief that the focus of our business is to exceed, not simply meet customer needs.

• We will go beyond the minimum requirements of doing our job.

• We will continually look for ways to improve your efficiency.

• We will create real relationships and loyalties with our customers and each other.

• We will really listen to others to determine their needs.

• We will respond quickly.

Embrace Change
Change is an inevitable and necessary factor in business, indeed in life. Like everything else in life, there will be both positive and negative changes that we experience. Change presents us with new opportunities in our careers and personal lives. By embracing change with quick realignments, we will maximize the positive effects of change in our lives and work. Change serves to transform us from "doing work right" to the more profitable contribution of "doing the right work".

• We will be willing to anticipate or accept change when faced with it.

• We will not deny or blame others for change that has negative impact, as denial and finger pointing increases the negative impact.

• We will invest the energy in adapting to change, which will increase productivity.

• We will eliminate activities that don't contribute enough to the organization's current goals even if we can do them magnificently right.

Help Each Other
Teamwork is cooperative effort by group members to achieve a common goal. Teamwork is synergistic. Together we can do more than we can collectively as individuals. One plus one equals three. Teamwork creates an environment in which ideas and ingenuity flourish.

• We will respect each other’s abilities and contributions to the team.

• We will assist and support each other.

• We will share and celebrate the rewards together.

• We will demonstrate loyalty to each other, the team, and the organization.

Respect Each Individual
Virtually everyone recognizes that our people are our greatest asset. A great company needs great employees. Great employees need to be informed about all aspects of the business for which they work and have a say in its operation. Great employees need to have a stake in the outcome. Each individual needs to be respected for their unique contributions.

• We will treat each other with dignity and respect.

• We will maintain an environment conducive to open communication.

• We will value others opinions and ideas.

• We will encourage and provide opportunities for continuing education and training.

• We will look for opportunities for growth and advancement.

• We will offer competitive compensation.

• We will retain and reward those who contribute to the achievement of our goals.

Have Fun
Everybody knows that fun is ultimately the best reason for doing anything. We can help each other for the fun of it. We can play for profit and work for fun.   To truly be happy, we have to enjoy sharing the things we learn and the things we have. If we keep them to ourselves, we can’t enjoy them. When we share our knowledge, we have people with whom we can celebrate.

• We will strive to make sure each employee has productive, rewarding work that they enjoy.

• We will work to free each other from the constraints of roles and rank, from self and externally imposed limitations.

• We will celebrate our victories together.